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Support

Offerings
Maintenance and Support


Software maintenance and support are facts of life. Whether we have engineered your modifications into VMobile
, other Notes applications or whether you have initially installed VMobile with no changes or enhancements, small tweaks and enhancements will be needed, over time, to adapt to the ever-changing environment in which we all conduct business on a day to day basis.

We offer comprehensive and extremely cost-effective "Contracted Support & Maintenance" to address these real-world needs. We utilize a Webmeeting tools,  extensively for:

  • Remote viewing of problems in your workstation/environment ("works here" is not what you need to hear!)

  • Training

  • Coaching of your Staff


The Contracted Support & Maintenance service covers the following:

  • Minor (non-project) Revisions to VMobile or non-VMobile Databases - This is a very cost-effective way of maintaining and upgrading AFN and other Notes applications over time at a fixed monthly cost.

  • VMobile, ACT! for Notes & Notes Consulting - Investigation of problems and recommendations for resolution for the applications.

  • Telephonic Support - Hours are 9 - 5 EST. There is usually someone in the office; however, if not, we will return all calls within one business day.

  • 24 Hour Email Support - We never sleep at Vigilus :)

  • Remote Training - We offer extended remote training sessions. In some cases, a single session will address the need. In other cases, several sessions may be required. Depending on the need, a traditional phone call may suffice. In other situations, a training session will be conducted using one of the web-based meeting tools. This allows all participants to see what is being discussed, rather than just describing a problem, process or solution.

  • Other Notes consulting services that are needed


Professional Fees & Rate Schedule
We offer annual or semi-annual support contracts. Pricing is based on contract duration.

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